We ship to the following regions:

Armenia, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Georgia, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Monaco, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Svalbard and Jan Mayen, Sweden, Switzerland, Turkey, UAE, UK, USA, Ukraine, San Marino, Vatican City.

Shipping Methods

We offer the following shipping methods:

• Standard Air Mail
• Postal Parcel

Shipping Time

Standard Air Shipping Delivery Time: Approximately 7-15 business days.

Postal Package Delivery Time: Typically 10-30 days, depending on the postal system and shipping method.

 Factors Affecting Delivery Time

Customs Clearance Time: The speed of customs clearance varies by country, and delays in this process can impact delivery time.

Shipping Peak Times: During peak periods, such as holidays, logistics companies may experience capacity issues, potentially causing delays.

Logistics Services in the Destination Country: The delivery network and efficiency of the destination country's logistics services can also affect the arrival time.

We are not responsible for any delays or additional charges incurred during international shipping.

Shipping Costs

For products with a low order value, shipping is not included. A shipping fee of $9 will be charged for orders under $30. For orders over $30, free shipping is provided.

Processing Time

Under normal circumstances, we can provide a tracking number on the same day the order is placed. However, the shipping information will not update immediately. It takes 3-4 days for the package to be transported to the international warehouse. After the package is picked up for delivery, tracking information will become available, and customs clearance will typically be completed within one day. The flight scheduling can take 1-7 days to reach the designated country. The product will go through customs clearance, be released, and arrive at the local courier for delivery (3-5 days for transport).

Note: The processing time from order placement to shipment, and the factors that may affect this time (such as holidays and peak sales periods).

Order Tracking

How to obtain tracking information and track the status of the package after it has been shipped:
Global logistics tracking platform website: https://thorenslighter.com/apps/17TRACK

Damaged or Lost Packages

In the event of a damaged or lost package during transit, please contact us via email immediately and specify your request, whether for a replacement product or a refund.

Return Policy

For cross-border orders, returns are accepted within 30 days of receiving the product. Return shipping costs are the responsibility of the buyer. The product must be unused and in its original packaging.

Other Information

We are not responsible for any products sent to an incorrect address due to an input error. It is the customer's responsibility to ensure the accuracy of the address.

Contact Us

For any inquiries, please email us at help@thorenslighter.com