Shipping Policy
We ship to the following regions:
- Armenia
- Australia
- Austria
- Belgium
- Canada
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Finland
- France
- Georgia
- Germany
- Greece
- Hong Kong SAR
- Hungary
- Iceland
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kuwait
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Moldova
- Monaco
- Netherlands
- New Zealand
- North Macedonia
- Norway
- Poland
- Portugal
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sri Lanka
- Svalbard and Jan Mayen
- Sweden
- Switzerland
- Turkey
- UAE
- UK
- USA
- Ukraine
- San Marino
- Vatican City
- Vietnam
Availability may vary due to carrier restrictions, remote areas, or regulatory changes.
Shipping Methods
- Standard Air Mail
- Postal Parcel
Lighters are shipped without fuel to comply with air transport regulations.
Shipping Time
- Standard Air Mail
- Approximately 7–15 business days
- Postal Parcel
- Typically 10–30 days (depends on destination postal system and method)
Factors Affecting Delivery Time
- Customs clearance: Varies by country; delays may occur.
- Peak seasons & holidays: Carriers may experience capacity constraints.
- Local logistics services: Final-mile efficiency differs by region.
We are not responsible for delays or additional charges incurred during international shipping.
Shipping Costs
Orders under $30 incur a shipping fee of $9. Orders of $30 or more qualify for free shipping.
Processing Time
- Label created (Day 0): Tracking number generated and shared.
- Line-haul to export hub (3–4 days): Tracking may not update until handoff.
- Export pickup & flight scheduling (1–7 days): Clearance typically within 1 day after arrival.
- Customs & last-mile (3–5 days): Handed to local courier for delivery.
During peak periods, processing and carrier pickup may require additional time.
Order Tracking
Track your parcel here: Global tracking portal.
Tracking events can take 24–72 hours to appear after dispatch.
Damaged or Lost Packages
If your package is damaged or lost in transit, email us with your order number and preference (replacement or refund): help@thorenslighter.com.
Return Policy
Cross-border orders may be returned within 30 days of receipt. Return shipping costs are the buyer’s responsibility. Items must be unused and in original packaging.
Other Information
- Address accuracy: Please ensure all address details are correct; we are not responsible for misdeliveries due to customer input errors.
- Duties & taxes: Import duties, taxes, and fees (if any) are the recipient’s responsibility.
Contact Us
For any inquiries, please email us at help@thorenslighter.com.