01
Payment successful
Order confirmed.
Shipping Policy
We ship to the following regions:
- Armenia
- Australia
- Austria
- Belgium
- Canada
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Finland
- France
- Georgia
- Germany
- Greece
- Hong Kong SAR
- Hungary
- Iceland
- Ireland
- Isle of Man
- Israel
- Italy
- Japan
- Kuwait
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Moldova
- Monaco
- Netherlands
- New Zealand
- North Macedonia
- Norway
- Poland
- Portugal
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sri Lanka
- Svalbard and Jan Mayen
- Sweden
- Switzerland
- Turkey
- UAE
- UK
- USA
- Ukraine
- San Marino
- Vatican City
- Vietnam
Availability may vary due to carrier restrictions, remote areas, or regulatory changes.
Shipping Methods
- Standard Air Mail
- Postal Parcel
Lighters are shipped without fuel to comply with air transport regulations.
Shipping Time
- Standard Air Mail
- Approximately 7–10 business days
- Postal Parcel
- Typically 10–30 days (depends on destination postal system and method)
Factors Affecting Delivery Time
- Customs clearance: Varies by country; delays may occur.
- Peak seasons & holidays: Carriers may experience capacity constraints.
- Local logistics services: Final-mile efficiency differs by region.
We are not responsible for delays or additional charges incurred during international shipping.
Shipping Costs
Orders under $30 incur a shipping fee of $9. Orders of $30 or more qualify for free shipping.
Processing Time
Overall order shipping process
Order Processing Flow
A clear view of each milestone—from payment to delivery.
02
Check order address information
We verify address completeness to reduce delivery exceptions.
03
Arrange delivery within 24H
No delivery dispatch on Sunday.
04
Transport goods to international warehouses
Shipping time: 3–4 days.
05
Fill in the express delivery number
No logistics updates may appear during this period.
06
Logistics information update
Pickup information becomes visible.
07
Waiting for customs declaration
Usually completed in 1 day.
08
Waiting for flight schedule
Completed in 1–7 days.
09
Arrive at designated country
Inbound scan / arrival recorded.
10
Customs clearance and release
Release by local customs authority.
11
Product customs clearance
Usually completed within 1 day.
12
Arrive at local express delivery transfer
Handed to last-mile courier network.
13
Shipping arrives in 3–5 days
Final-mile delivery window (typical).
14
Buyer receives product
Delivered & confirmed.
15
Rate product
Your feedback helps us improve.
- Payment successfulOrder confirmed.
- Check order address informationWe verify address completeness to reduce delivery exceptions.
- Arrange delivery within 24HNo delivery dispatch on Sunday.
- Transport goods to international warehousesShipping time: 3–4 days.
- Fill in the express delivery numberNo logistics updates may appear during this period.
- Logistics information updatePickup information becomes visible.
- Waiting for customs declarationUsually completed in 1 day.
- Waiting for flight scheduleCompleted in 1–7 days.
- Arrive at designated countryInbound scan / arrival recorded.
- Customs clearance and releaseRelease by local customs authority.
- Product customs clearanceUsually completed within 1 day.
- Arrive at local express delivery transferHanded to last-mile courier network.
- Shipping arrives in 3–5 daysFinal-mile delivery window (typical).
- Buyer receives productDelivered & confirmed.
- Rate productYour feedback helps us improve.
During peak periods, processing and carrier pickup may require additional time.
Order Tracking
Track your parcel here: Global tracking portal.
Tracking events can take 24–72 hours to appear after dispatch.
Damaged or Lost Packages
If your package is damaged or lost in transit, email us with your order number and preference (replacement or refund): help@thorenslighter.com.
Return Policy
Cross-border orders may be returned within 30 days of receipt. Return shipping costs are the buyer’s responsibility. Items must be unused and in original packaging.
Other Information
- Address accuracy: Please ensure all address details are correct; we are not responsible for misdeliveries due to customer input errors.
- Failed delivery & second delivery fee: If delivery cannot be completed due to customer-related reasons (e.g., multiple missed calls from the courier, recipient unavailable, incomplete/insufficient address details, or refusal to accept the parcel), any re-delivery, address correction, or additional last-mile handling fees will be borne by the customer.
Contact Us
For any inquiries, please email us at help@thorenslighter.com.