WARRANTY & REPAIRS

One-Year Limited Warranty

New THORENS lighters purchased through official or authorized sales channels are covered for one year from delivery against defects in materials, manufacturing and assembly under normal use.

For eligible faults, we provide replacement parts or professional repair at no charge. If the lighter cannot be repaired, we replace it with a new one. Necessary parts, repair labour and standard shipping to and from the service location are covered by THORENS. Shipping must be arranged by us or approved in advance.

If the same model is unavailable, we will agree an appropriate alternative or other remedy with you. Engraved and customized replacements are arranged individually. Applicable statutory remedies remain available.

Consumables & Exclusions

Normal consumption and wear of flints, wicks and flint wheels, and replenishment of fuel, are not covered by complimentary warranty service. Defects in materials or manufacturing of these parts remain subject to applicable protection.

Normal scratches, wear, oxidation and surface colour changes are excluded, as is damage caused by accidents, misuse, improper care, unsuitable fuel or parts, or improper disassembly, modification or repair.

Routine maintenance, such as replacing flints and wicks, does not automatically void the warranty. Exclusions apply to damage caused by the relevant action, not to unrelated defects.

How to Request Service

Email help@thorenslighter.com with your original order number or other verifiable proof of purchase, product model, a description of the issue, and clear photos or video.

For first-year service requests, once the necessary information is complete, we aim to establish a clear solution within two exchanges. Repair and shipping time are separate. Complex issues may require further inspection, and we will explain the next steps.

1. Photo or video diagnosis.
2. Replacement parts and guidance for straightforward repairs, if you agree and can safely perform them.
3. Return for professional repair when necessary.
4. Replacement if an eligible fault cannot be repaired.

Self-repair is not required to obtain warranty service. Contact us before returning any product. Follow our service and carrier instructions for fuel preparation and packaging; do not ship to the company's registered address unless instructed.

Lifetime Repair & Parts Support

After the one-year commercial warranty, we continue to provide repair advice, paid parts replacement and repair support for current-generation THORENS lighters throughout their service life.

For services outside applicable statutory protection, the customer pays for parts, repair labour and shipping. We provide a quote and obtain your approval before paid work begins.

Repairs depend on product condition, technical feasibility and parts availability. If original parts are unavailable, we assess compatible alternatives or other solutions. Lifetime support does not mean lifetime free repairs or permanent availability of every original part.

30% Off Replacement Privilege

If a lighter is outside its one-year commercial warranty and THORENS confirms that it cannot be repaired, you may purchase an eligible new lighter at 30% off its regular official retail price by providing the original order number or other verifiable proof of purchase.

The privilege applies once per verified unrepairable product and cannot be combined with other promotions. Eligible models and any need to return the old lighter are confirmed during assessment. It does not replace any free repair, replacement or refund required by applicable law.

Antique & Historical Models

Antique and historical models are not covered by this new-product commercial warranty. Contact us to discuss available parts and repair feasibility.

For antique and historical THORENS models, compatibility with current replacement parts cannot be guaranteed. Customers with suitable hands-on repair skills may purchase parts to assess fitment; adjustments may be required. If a part does not fit, contact help@thorenslighter.com with the order number and photos. After verification, we can refund the amount paid for the incompatible part. Shipping charges are not refundable, and any required return shipping is the customer's responsibility, except where applicable law requires otherwise. We recommend purchasing only if you have the skills needed for installation.

Sales Channels & Your Rights

Customers who purchase through an authorized retailer may contact the original seller or THORENS for assistance. Gift recipients may request support with verifiable proof of the original purchase.

This policy does not limit your statutory consumer rights. Where applicable local law provides longer or greater protection, those requirements apply, including after the one-year commercial warranty ends. Existing rights and more favourable commitments made at purchase are preserved.

For website purchases, the service contact is Thorens Accessories Inc., 30 N Gould St Ste R, Sheridan, WY 82801, United States. This is an administrative address, not a return address. Email: help@thorenslighter.com.

Warranty FAQ