Refund Policy

Exchange Policy

If the product is new and unused, customers can exchange it for a THORENS lighter of equal or higher value. If you wish to upgrade, you will need to pay the price difference.

Full Refund

You may apply for a full refund under the following conditions:

• You have not received your THORENS product.
• The THORENS lighter is completely unusable due to major quality issues after receiving the goods.
• The order logistics have not been updated at all after placing the order.

Store Credit

We are committed to resolving 100% of the problems that our customers encounter. If the issue cannot be resolved, you can send an email to help@thorenslighter.com. We are more than happy to help you resolve any unpleasant experiences at the THORENS Mall!

Final Sale

As long as the product is in good condition, we offer 30 days of no-questions-asked returns and exchanges, and a one-year limited warranty from delivery. Eligible defects are repaired or replaced free of charge, with necessary standard shipping covered by THORENS. Paid repair and parts support continues thereafter, subject to applicable statutory rights. See our Warranty & Repairs policy for coverage, exclusions and service details.